Complaints and returns

In the event of a defect in the product purchased in our shop or a desire to withdraw from the purchase contract, you have the option of using ready-made forms:

click here -> COMPLAINT FORM

click here -> RETURN FORM

The appropriate form should be sent back:

a) by post to our address: ul. Boryszewska 22c, 05-462 Wiazowna

b) by e-mail to the following address: sklep@cecil-prudence.com

c) through the COMPLAINT MODULE available in the shop

We need about 14 days to process the complaint/return. Proof of Purchase (e.g. a receipt) is required.

We encourage you to read our Terms and Conditions. Not as scary as it seems! :)

TERMS AND CONDITIONS

Best regards!

The Cecil & Prudence team